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Refunds Policy and Guarantee is committed to customer satisfaction and any complaint will be dealt with in a professional manner.

Please read the following carefully so that you understand your rights and our obligation to you.

  • Activated Charcoal Carbon will not refund on products unless the product is faulty or sent by error. 
  • This will be at the sole discretion of an authorized person.
  • All products remain the property of Activated Charcoal Carbon until paid in full.
  • Any faulty product must be returned to Activated Charcoal Carbon within 14 days.
  • The original receipt must accompany the returned product, clearly showing date of purchase.
  • If a returned product is found to be free of faults the customer is required to pay all costs incurred for the return of the product.
  • Exchanges are not permitted.
  • Refunds will not be given if you simply change your mind or make a wrong decision.
  • Refunds will be given, at the discretion of an authorized person, if the product does not match the description.

If you do not receive your shipment with in two weeks of ordering you will be eligible for a refund or a reshipment. 

Please contact us if your order is late in arriving.


In the event wrong products are received, the correct products will be reshipped free of charge, 

provided the wrong products are returned unopened and in re-saleable condition.

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